Last updated: 23 October 2025
LoadServ (“we”, “our”, “us”) is a Cairo-based technology company providing web development, mobile app development, strategic SEO, high-performance hosting, business email services, and technical consulting in Egypt. We are committed to protecting your privacy and handling personal data in a lawful, fair, and transparent manner.
This Privacy Policy explains what personal data we collect, how we use and share it, how we keep it secure, and the choices available to you.
Controller: LoadServ
Registered office: Asmaa Fahmi، 5 El moez Ledin Allah st, Al Golf, Nasr City, Cairo Governorate 11765
Email (general): info@loadserv.com.eg
Email (privacy):
Phone: +201552222549
If you have questions about this Policy or how we handle your data, contact our Privacy Lead at the address above.
This Policy applies to:
Our websites and landing pages (e.g., loadserv.com.eg and language variants);
Our contact forms, quotes and support requests;
Service delivery for clients (web/apps, hosting, email, SEO, consulting);
Marketing communications, events, and webinars.
This Policy does not apply to third-party websites, services, or platforms we don’t control. Their privacy practices are governed by their own policies.
We may collect and process the following categories:
Contact data: name, email, phone, company, role, preferred language.
Project details: goals, requirements, timelines, budgets, URLs/repositories provided for assessment.
Support & billing: tickets, attachments, invoices, payment references (we do not store full card details on our servers).
Content submissions: messages, forms, surveys, event registrations.
Usage & device data: IP address, user agent, device/OS, pages viewed, referrer, timestamps.
Cookies & similar tech: session cookies (site operation), analytics cookies (e.g., GA4), and preference cookies. See Cookies section below.
Analytics & advertising partners (e.g., Google services);
Payment & invoicing providers (for confirmations and fraud prevention);
CRM/helpdesk platforms we use to manage relationships and support.
If you provide information about others (e.g., a teammate), you confirm you have authority to do so.
Provide services: scoping, proposals, contracts, delivery, SLAs, support.
Improve performance & security: system monitoring, debugging, fraud/security prevention.
Marketing & communication: sending case studies, newsletters, event info (with your consent where required).
Analytics & product improvement: understanding how our sites/services are used to enhance UX and performance (e.g., Core Web Vitals).
Legal & compliance: record-keeping, tax/invoicing, responding to lawful requests.
Depending on your location and the specific activity, we process data on one or more of the following bases:
Contract: to provide a quote, deliver a project, or fulfill support.
Legitimate interests: to secure systems, prevent abuse, measure engagement, and improve services—balanced against your rights.
Consent: for certain cookies/analytics/marketing where required; you can withdraw consent at any time.
Legal obligation: to comply with accounting, tax, or regulatory requirements.
We do not sell personal data. We may share limited data with:
Service providers / processors: hosting providers, email/CRM/helpdesk platforms, analytics providers, payment/invoicing partners—only as needed to operate our business, under contracts that protect your data.
Professional advisers: legal, accounting, cybersecurity.
Authorities: where required by law or to protect rights, safety, and security.
Business transfers: in the context of a merger, acquisition, or asset sale (we’ll notify you where appropriate).
We may transfer personal data to service providers in other countries. Where required, we implement appropriate safeguards (e.g., standard contractual clauses or equivalent) to protect your data during transfers.
We keep personal data only as long as necessary for the purposes described in this Policy:
Prospects & forms: typically 12–24 months from last interaction.
Clients & projects: for the duration of the contract and thereafter as needed for legal/accounting obligations (usually 5–7 years).
Support logs & security data: as operationally necessary and in line with legal requirements.
We securely delete or anonymize data when it is no longer required.
Subject to applicable law, you may have the right to:
Access your personal data and request a copy;
Rectify inaccurate or incomplete data;
Erase data (right to be forgotten) in certain circumstances;
Restrict or object to processing;
Port data to another provider;
Withdraw consent where processing is based on consent;
Opt out of marketing at any time.
To exercise these rights, email [privacy@loadserv.com.eg]. We may need to verify your identity before responding.
We apply technical and organizational measures to protect personal data, including encryption in transit (TLS/HTTPS), access controls, least-privilege permissions, patching, backups, and auditing. While no system is 100% secure, we continuously improve our safeguards and monitor for threats.
Our websites use cookies and similar technologies to:
Operate the site (session, preferences);
Measure usage (e.g., GA4, Core Web Vitals);
Improve performance & UX.
Where required, we request your consent for non-essential cookies. You can adjust cookie preferences in your browser or via our cookie banner (if available). Blocking some cookies may affect site functionality.
Transactional emails (e.g., quotes, project updates, support messages) are necessary for service delivery.
Marketing emails (newsletters, case studies) are sent with consent where required. You can unsubscribe at any time using the link in the email or by contacting us.
Hosting & business email: We process technical and account data to provision, secure, monitor (uptime/performance), back up, and support your services. Logs may include IP addresses, headers, and error traces.
SEO & analytics: We collect and analyze website performance/visibility metrics (e.g., GA4, Google Search Console) on your behalf to deliver agreed outcomes.
Web/mobile development: Access to repositories, staging, or production environments is governed by least-privilege access and NDAs as needed.
Support & incident response: For troubleshooting, we may review logs or configuration snapshots strictly to resolve issues.
Our services are intended for business users and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact [privacy@loadserv.com.eg] and we will take appropriate steps.
We may update this Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be highlighted on this page; where required, we will seek consent again.
If you have questions, concerns, or wish to exercise your rights, contact [privacy@loadserv.com.eg].
If you believe we have not addressed your concerns, you may have the right to lodge a complaint with a relevant data protection authority, depending on your location.
Strictly necessary: session management, language preferences.
Analytics: GA4 (aggregated usage metrics, page performance).
Marketing (optional): only with consent, if used.
Note: This Policy reflects common legal and industry practices for B2B tech in Egypt and international clients. Please have your legal counsel review and adapt it to your specific contracts, tools, and regulatory obligations.